Customer Experience Associate

London, England, United Kingdom · Customer Experience

Description


We’re looking for an enthusiastic, intuitive and highly organised Customer Experience Associate to join our team.

If you’ve worked in copywriting, community management, research roles and/or customer experience and you thrive in a fast-paced and collaborative environment, this role could be for you.

We’re building Thriva to make a real difference in people’s lives. We’re doing something revolutionary, and we don’t have all of the answers (or even all of the questions). Our Customer Experience Associate will be instrumental in helping us work out how to improve Thriva for our customers and helping them to get the most value out of our product.

As part of the Customer Experience Team, you’ll become a communication expert, working across internal teams to ensure client satisfaction. You’ll take part in user-centered insight projects, manage our Thriva help centre (FAQs), and run our social media customer support function.

While we do have teams with different specialties and focus, most of our work spans across multiple areas. This means you’ll work with lots of different people on a range of challenging problems. We set quarterly goals which means you’ll always know what you’re doing today is going to help grow the company over the next few months.

Startup life can be tough sometimes, so we like to bring as much fun as we can to the office!


What will you be doing day to day?

Your days will be varied and challenging, often working on lots of exciting projects at once.

In executing your role, you’ll:

This role is on a full time basis, Monday to Friday, 9am to 6pm, with the potential inclusion of an occasional weekend day. You’ll work from our Farringdon office, with the option to work from home once in a while.

This is a great opportunity to join one of London’s fastest growing start-ups.



What’s it like to work at Thriva?

You’ll be working alongside humble people who truly care about what we’re building and how it can help people.

We’re creating something entirely new and we’re aware that we don’t know everything. So we’re constantly trying new things to understand how we can improve people's lives. We set quarterly goals which means you’ll always know what you’re doing tomorrow is going to help grow the company over the next few months.

While we do have teams with different specialties and focus, most of our work spans across multiple areas. This means you’ll work with lots of different people on a range of challenging problems.


Requirements

You’ll have the following traits:

A love of healthcare and technology is a plus!


Benefits

Thriva is proud to be an equal opportunities employer.

We embrace diversity at Thriva. To build a product that is loved by everyone we need a team with all kinds of different perspectives, experiences and backgrounds. That's why we're committed to hiring people regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, age or disability.

We understand that applying for a new job takes a lot of work and we really value your time.


Samantha is looking forward to reading your application.

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